Consistent professional and courteous . – How would you describe our performance overall?
Some aspects seem a little unnecessary (expensive paper with several reminders on the same expensive paper!). Electronic correspondence where paper is not a legal necessity would be preferred (and perhaps a tiny financial inducement to get the accounts information in early) – To help us improve please give a reason for your scores.
- 10/10 – How satisfied are you with the quality of the services we provide?
- 10/10 – How easy are we to deal with?
- 9/10 – How would you rate us on value for money?
- 10/10 – How well do we communicate with you?
- 10/10 – How likely is it that you would recommend us to a friend or colleague?
Lee Crampton – 15 Feb 14 – Add public reply